Terms of Service

Terms of Service
Welcome to Lightning Media LLC. By signing up for divorce coaching services through this website, you ("Client") agree to the following Terms of Service ("Agreement") with Lightning Media LLC ("Coach," "we," or "us").

1. Nature of Services
‍Lightning Media LLC offers divorce coaching services intended to provide guidance, emotional support, and strategic planning during the divorce process. Coaching is not a substitute for licensed therapy, legal representation, or medical advice. Clients are responsible for seeking appropriate professionals for legal, psychological, or medical concerns.

2. Payment & Billing
‍Coaching services are offered on a monthly contract basis.
Clients are billed monthly in advance via Stripe. By enrolling, you authorize recurring payments unless and until the agreement is canceled.
Clients may cancel at any time and receive a pro-rated refund for any unused portion of the month.
Clients are responsible for any transaction fees, chargebacks, or banking issues that arise from payment processing.

3. Scheduling & Session Policy
‍Each client receives a set weekly coaching session, scheduled at a mutually agreed-upon time.The coach may reschedule sessions due to holidays, travel, or personal conflicts, with at least one week’s notice. If less than one week’s notice is given, the client will receive a refund for that session in the form of a discount applied to the next month’s charge.
Clients may reschedule their weekly session with at least 48 hours' notice.
If a session is missed or rescheduled with less than 48 hours' notice, it will be forfeited with no refund or makeup.

4. Texting Support
‍Unlimited text messaging support is included in the monthly contract.
Business hours are Monday–Friday, 9:00 AM to 4:00 PM Pacific Time (PT).
The average response time is under 1 hour during business hours, and under 3 hours outside business hours.
The coach guarantees a response within 8 hours during business hours and within 24 hours outside business hours, including weekends.

5. Confidentiality
‍All coaching sessions and text communications are confidential and will not be shared with third parties without the client’s written consent, unless required by law.Sessions and text messages are not recorded or stored in any permanent format by the coach.

6. Disclaimer of Liability
‍Coaching outcomes depend on many factors, including client commitment and external circumstances. Lightning Media LLC does not guarantee specific results.
Clients agree to hold harmless Lightning Media LLC and its representatives from any liability for decisions made or actions taken as a result of coaching sessions or communications.
Clients must not use coaching as a substitute for professional therapy, legal, or medical advice. Any harm caused to self or others by misapplying coaching insights is solely the responsibility of the client.

7. JurisdictionThis Agreement is governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

8. ModificationsWe reserve the right to update or modify these Terms at any time. Clients will be notified of changes via email or the client portal.